Privacy Policy

Ardeo Privacy Policy

We are Ardeo Outdoor Furniture of Ruxley Manor Garden Centre, Maidstone Road, Sidcup, DA14 5BQ. We act as data controller in respect of your personal data, and you can contact us by writing to us at the above address, calling us on 020 8300 0084 or emailing us at customer.services@ruxley-manor.co.uk. We operate the website www.ardeooutdoorfurniture.co.uk

This notice sets out how we will use your personal data when you use our website. Please read this notice before browsing our website, completing a purchase with us and completing any forms. We recommend you print a copy of this policy for future reference (although a copy will always be available on our website).

We collect the following personal data about you:

Your IP address when you browse our website.

Your name, email address, address, phone number and payment details for the purpose of completing a purchase on our website.

The information you provide to us and which we generate about you when you make an enquiry or complaint with us.

We may collect your name and contact details if you choose to provide these to us when completing a contact form online.

We may use your personal data in the following ways:

We may use your IP address to analyse how you engage with us (on our website and through our email communications) to assist us in improving our website and review the effectiveness of our communications.

Where you have made a purchase with us, we will use this information to supply the products/services you have requested, to process your payment and to provide our customer services and related administrative support to you.

Where you have made an enquiry or complaint, we will use this information to deal with your enquiry or complaint and provide our services to you.

Where you have provided your personal data to us on an online form completed by you, we may use this information to contact you to discuss your comments and feedback.

Our lawful basis for processing your personal data:

We process your IP address based on our legitimate interests of keeping our website up to date and relevant, developing our business and informing our marketing strategy.

We process your personal data which you provide to us when making a purchase or for an enquiry/complaint to perform our contract with you. If you opt to become a member of our loyalty scheme or our newsletter.

We process any personal data you provide to us on online contact forms and any information passed to us in store based on our legitimate interests of improving our customer service and understanding your complaints, concerns and feedback in respect of the service we provide.

We do not transfer any of your personal data outside of the European Economic Area.

We will share some of your personal data with selected third parties. This will include our marketing agencies (who carry out the profiling referred to above on our behalf), our email platform provider, credit reference agencies, our product delivery agents, our payment providers and third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details below).

You may opt-out of receiving communications at any time. If you would like us to stop sending you newsletters and/or no longer wish to be a loyalty scheme member you can let us know by using the contact details set out above or following the “opt out/unsubscribe” option in each of our communications.

We will retain and process your personal data as set out above as follows:

Where you have provided payment details for the purpose of completing a purchase with us, we will keep such details for five years (which is the length of our warranty period and is the longest warranty period we provide) although we will only retain such payment details as are necessary for this purpose for the full period.

Where you have provided your personal details whilst completing an Online contact form, we will keep such details for so long as required to process your comments and investigate/review any issues arising from these. This will generally be not more than one month following collection of the personal data.

You have the following rights in respect of the personal data we hold about you:

• A right of access to such data;
• A right to object to processing that is likely to cause or is causing you damage or distress;
• A right to prevent processing for direct marketing;
• A right to object to our profiling of you;
• A right to have inaccurate personal data rectified, blocked, erased or destroyed; and
• A right to claim compensation for damages caused by a breach of relevant data protection legislation.

If you wish to exercise any of these rights, please contact us using the details set out below.

You have a right to lodge a complaint with the Information Commissioner’s Office (ICO). Our data protection officer can be contacted at the above address and telephone number and by email to: charlotte.williams@ruxley-manor.co.uk. Please contact our data protection officer before lodging a complaint with the ICO.

We may update this policy from time to time by updating the version on our website.